At Jyotiish, we are dedicated to providing personalized astrological services that offer guidance and insights tailored to each user’s unique situation. Our aim is to ensure a satisfactory experience for all our customers. However, due to the nature of our services, there are specific guidelines regarding refunds and returns, as detailed below.
Since our astrological services, consultations, and reports are delivered digitally and are customized to individual users, we follow a strict no-refund policy on all digital purchases, including:
Once the service has been delivered or the consultation completed, it cannot be returned or refunded. The nature of these services is such that they are non-transferable, and no refunds will be issued.
If you wish to cancel any scheduled service (such as a one-on-one consultation or a live reading), you must notify us at least 24 hours prior to the scheduled time. Cancellations made with less than 24 hours’ notice may be subject to a partial charge or no refund, depending on the specific service.
For cancellations, please contact us via email at support@jyotiish.com or through our customer service portal on the website.
Jyotiish services rely on the accuracy of the information provided by the customer (such as birth date, time, and place). It is the customer’s responsibility to ensure that all information entered is correct. We are not responsible for inaccurate results due to incorrect or incomplete information provided by the customer. No refunds will be issued for services rendered based on inaccurate details.
If you experience technical difficulties accessing any of our digital services, please reach out to our support team at support@jyotiish.com. We will make every effort to resolve the issue and ensure you receive your purchased service. In the rare case that technical problems cannot be resolved, we may offer a re-delivery of the service.
While we stand by our no-refund policy, we understand that certain exceptional circumstances may arise. In such cases, refunds may be considered on a case-by-case basis at the sole discretion of the Jyotiish team. Exceptional circumstances may include, but are not limited to:
In case you feel an exception is warranted and wish to request a refund, you can do so by contacting us at support@jyotiish.com. Please include the following information in your request:
Our team will review the request and get back to you within 5-7 business days. Any approved refunds will be processed within 10 business days of approval.
Jyotiish reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page, and the updated policy will include the “Last Updated” date. We encourage you to review this page regularly to stay informed of any changes.